Security & Privacy - Privacy Statement

TigerTel/UTR Implementation of the Ten Principles of Privacy

TigerTel Communications Inc.'s privacy policy has been developed as an extension of our commitment to combine the finest quality of services with the highest level of integrity when dealing with our clients and our clients' customers. The nature of TigerTel's business requires that we receive certain personal information that has been collected by our clients. In other instances, we collect certain personal information on behalf of our clients. In either case, the personal information that we collect is used in strict accordance with the purposes for which it was collected, unless otherwise required or permitted by law. TigerTel is committed to keeping all personal information in its possession secure, up-to-date and confidential. As part of this commitment, we have adopted the Ten Privacy Principles as detailed in the Personal Information Protection and Electronic Documents Act (Canada) (the "Act") to govern our actions as they relate to the collection, use, and distribution of personal information we may collect.

Types of Personal Information We May Request

TigerTel Communications Inc. collects any information that is necessary to providing our services. This information typically includes names, job titles, municipal and e-mail addresses, telephone and facsimile numbers, banking and financial information and credit references.

We limit our collection of personal information to what is absolutely required to provide you with our services. Nonetheless, the choice to provide us or our clients with personal information is always yours. However, your decision to withhold particular details may limit the services that we or our clients are able to provide and will make it more difficult for us to advise you or suggest an appropriate alternative. If we are unable to accommodate your request based on the information that has been provided to us, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file, in electronic and/or paper format, containing personal information that may be used for customer inquiry purposes.

Anonymous/Non-Personal Information

At TigerTel, we routinely collect anonymous/non-personal information, which is information that cannot be associated with or traced back to a specific individual or business entity. For example, our web servers collect certain anonymous/non-personal information automatically when you visit the TigerTel web site, such as which web pages were visited, the type of web browser used, the level of encryptions your browser supports and your Internet Protocol address. Such anonymous/non-personal information is collected for our internal research and analytical purposes to help us ensure that our website is both accessible and relevant.

Using and Disclosing Your Personal Information

We use your personal information to communicate with you and to effectively provide the services you have requested.

We only use personal information for the purposes that have been disclosed to you. If for any reason your information is required to fulfill a different purpose, you will be notified of such purpose and asked for your additional consent before we proceed.

In some instances, such as in the course of a legal proceeding or by court order, we may be required to disclose certain personal information to the proper authorities. Only that information which has been specifically requested by such authorities will be disclosed, and only after we have satisfied ourselves that such disclosure is in fact required by law.

Finally, in those situations where disclosure is legally permissible, such as the collection of a delinquent account by a third party collection agency, an emergency or in circumstances where we have reason to suspect illegal activities, TigerTel will take all steps reasonable in the circumstances to ensure that the party to which such information is disclosed has in place an appropriate privacy policy.

Privacy Officer

If you have any questions about the TigerTel Communications Privacy Policy or have a concern or complaint about privacy, confidentiality or the information handling practices of Tigertel, our employees or service suppliers, please contact the Privacy Officer at privacy@tigertel.com.

For more information about Canadian call centre industry leader TigerTel/UTR services and capabilities, email us at Privacy@TigerTelUTR.com or call toll-free 1-888-737-7667.

Your concerns matter to us.
Any questions? Please contact us at info@answerplus.com