Services

We help you to maximize customer satisfaction by pursuing a goal of exceeding our clients’ expectations.

What solutions do we provide?

Integrated messaging and dispatch.

We customize our award winning call centre software to record your company information, answer your calls with a live operator, and be sure you receive messages on a timely basis, by pager, fax or via email delivery. Services include virtual receptionist, emergency response, service dispatch, and integrated voice mail services.

Customer relationship management (CRM).

As an outsourcing partner we work with you to provide both inbound and outbound customer contact services. Services include market research, customer reach programs, help desk services, order and reservation taking, direct response information management, lead generation, and new product launches.

Ticket/Lottery sales

Ticket Sales for lotteries are very successfully accomplished through a contact center. We have developed alliances with several lottery organizations across Canada and support the annual fundraising and lottery sales with effective contact management, stellar conversion rates and reports designed to support government requirements and useful market data.

Order Entry

When it comes to inbound call centers services, TigerTel/UTR gets the order! High volume media-driven single item or catalog sales are all within the capabilities of our inbound call centers.

We develop and handles all aspects of the inbound call centers services... Up-sell, cross-sell, keyword and filed searches and data delivery in any format. Or, we can input order and all related data directly to any database your specify via the web in real-time.

Essentially, the call center acts as the order desk for clients who rely on direct response sales and marketing. Our agents utilize response driven scripted programs to take telephone sales orders. Scripts range from basic, such as processing lottery tickets, to very complex, such as up-selling and converting inbound callers in response to media campaigns or registering customers for seminars or making reservations using client web sites and databases.

The services offered by our inbound call centers include:

• Scripted programs, pop-up help, customized information screens
• Toll-free and local access lines for high simultaneous "call burst" capability
• Blended live/electronic answering for consistent, reliable data capture
• Delivery with or without further processing via email, FTP, BBS to avoid re-keying, errors in any format
• Direct input to your web, intranet, or VPN in real-time, if desired

In selecting AnswerPlus Communications,
you select a team that's dedicated to working
with you to make you successful in managing
your customer relationships