Products

We customize solutions to meet our clients’ objectives by using award winning call centre technology.

What are the AnswerPlus Solutions?

Businesses today have an imperative to provide superior online customer interaction. According to Gartner Group, however, 90% of companies are not prepared to provide the level of support required in the new economy.

Our proven solutions enables businesses to use their telephone and Web sites as the first line of customer care. By answering questions accurately online, AnswerPlus Communications increases customer satisfaction and loyalty and reduces Web rage.

The cornerstones of our solution are quality, people and technology. With AnswerPlus´s solution in place, businesses can offer the high quality online experience that customers seek.

Our solutions include:

Messaging and dispatch services

We customize our award winning call centre software to record your company information, answer your calls with a live operator, and be sure you receive messages on a timely basis, by pager, fax, or by email. Services include:

• Virtual receptionist, after hours or 24/7 coverage.
• Mobile tracking services
• Emergency response and dispatch
• Command centre dispatch
• Voicemail services

Customer relationship management (CRM)

As an outsourcing partner we can work with you to provide both inbound and outbound customer contact services. Services include market research, customer reach programs, help desk services, order and reservation taking, direct response information management, lead generation, and new product launches.

For more information about how you can
increase customer satisfaction and reduce costs with an AnswerPlus
solution, please e-mail us at info@answerplus.com.