AnswerPlus Communications (www.answerplus.com)
a Nanaimo based customer contact call centre are
finalists for the Sterling Award for Service
Excellence.
“We are honoured and delighted to be finalists
for this award,” commented C.E.O. Ed Robinson. “We
are especially excited because it has validated our
customer service strategy.” The Sterling Award is an
annual Chamber of Commerce event awarding businesses
for their excellence in customer service. The gala
award ceremony will be held March 22, 2003.
AnswerPlus Communications recognition awards
include:
In 2001, they were finalists for Vancouver Island
’s Business Excellence Award for Technology,
demonstrating extraordinary achievement within their
area of expertise.
In 2002, they were nominated for the
international prestigious Call Centre of the Year
award made to call centres that are especially
successful at meeting outstanding customer service
goals. Some of the other nominees included Compaq,
Dell Computers, Northwest Airlines, Nextel, Capital
One, Sprint, and CitiMortgage.
In 2003, the Sterling Award recognizes AnswerPlus
as demonstrating excellence in customer service.
AnswerPlus Communications is a web enabled
customer contact call centre. As customer service
specialists, they help their clients by coordinating
customer contacts whether by telephone, web or
email. Their 35 employees provide 24/7 services, and
handle almost 5,000 calls a day with 93% of all
calls answered in 3 rings or less, and less than 15%
of all callers put on hold. The average answer time
for a call is less than 10 seconds. Uptime has
consistently been better than 99.99%.
Ed Robinson comments that “Our focus on service
and employee satisfaction has very directly
contributed to our financial success. In each of the
past 3 years our business has grown by more than 30%
per annum”.
Ed goes on to say that “Our priority is to ensure
our solutions help our customers succeed by
delivering Answers for a connected world, plus
personal service." For more information about
AnswerPlus Communications contact Ed Robinson
(250-753-7587) or visit their website at
www.answerplus.com.
