About Us - Announcements

Nanaimo November, 2003

ANSWERPLUS COMMUNICATIONS MERGES WITH A CANADIAN POWERHOUSE

Ed Robinson, President and CEO of the Nanaimo based AnswerPlus Communications Inc. and Douglas D. Swift President & CEO of TigerTel Communications Inc., headquartered in Toronto, are pleased to announce the merger/acquisition of the AnswerPlus Communications business with TigerTel Communications, Canada's largest customer contact centre focused on the mid-market. The deal is subject to the execution of a formal Share Purchase Agreement and approval from respective regulatory bodies

AnswerPlus Communications in less than 4 years has become the largest message centre/ customer contact centre on Vancouver Island, and one of the largest customer contact centres of it's kind in Canada. Offering services that range from voice mail and message centre/answering services, to help lines and order taking and reservation taking services handled directly over the telephone or using web based technologies, AnswerPlus Communications has become recognized as one of the leaders in technology and customer service. Mr. Robinson indicates that "for AnswerPlus Communications this acquisition creates a company that can handle it all for any customer in our target market."

Doug Swift is delighted with the acquisition. "We did our homework, and found that the positioning of AnswerPlus Communications, their leadership, and their success in their target markets were consistent with our own, and we are confident that for us, this creates a great fit and enhanced shareholder value".

Mr. Swift goes on to say that we particularly value Mr. Robinson's commitment to the Region and we are pleased that he plans to remain with the company.

"Ed is very active in the Vancouver Island Community; he has served with the Victoria Chamber of Commerce, the Nanaimo Chamber of Commerce; he has served on blue chip Boards of Directors and currently serves on the Vancouver Island Health Authority Board and serves as their Chair of the Finance and Audit Committee; he has been a member of the Advisory Boards for the 2001 BC Young Entrepreneur Conference, the Malaspina University-College E-Management program, and the Entrepreneurial Committee for the Nanaimo Hospital Foundation. In January 2003 Ed was the proud recipient of the Queens Golden Jubilee Medal of Distinction award from Gordon Campbell, Premier of the province, for his contributions to British Columbia and to Canada. As a recipient of this medal, he has been recognized for his service to his fellow citizens, the community and to the Canadian Crown."

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