About Us - Announcements
Monday, December 5, 2005
Outstanding Service Brings National
Award
Tigertel / UTR Wins CAM-X Call
Centre Award of Distinction
Tigertel / UTR, of Nanaimo, BC has been honoured
with the prestigious Call Centre Award of
Distinction by the Canadian Call Management
Association (CAM-X). The Industry’s Trade
Association for providers of Call Centre Services
including Inbound Order Desk/Help Desk and Web
Enabled customer assistance recognized Tigertel /
UTR for their outstanding achievement at their 41st
Annual Convention, held recently in Kananaskis,
Alberta.
The Call Centre Award of Distinction was created
in response to overwhelming requests by Call Centres
across Canada for a tool which could be used to
measure the skills of their professional Call Centre
Agents.
After six months of testing, an independent panel
of judges scored call-handling skills for “enhanced
service” applications, focusing attention on
customer relationship management (CRM), courtesy,
etiquette, and the use of proper call techniques, as
well as response time and accuracy, the cornerstones
of the Call Management Industry.
“The Award of Distinction was conceived to
celebrate excellence in Customer Service for those
Call Centres responding to the more complex
requirements of e-commerce and consumer response."
says CAM-X President Cindy Roma. "The Canadian Call
Management Association congratulates the employees
of Tigertel / UTR for their attention to detail,
their dedication, and their overall commitment to
providing their clients with top-notch service.”
Now Call Centres across Canada have the
opportunity to test the proficiency of their agents
in true Call Centre applications that did not fit
into the original Award of Excellence profile
offered by CAM-X since 1989. The two programs will
be run annually, giving both types of Call
Management Centres an opportunity to ‘measure their
skills’ against very demanding criteria.
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