About Us - Overview

We are a leading provider of customer relationship management services, including knowledgeable service representatives, and award winning customer contact software that integrate telephony, computer, and Internet technologies. We have been serving enterprises since 1992. In 2003 we became part of TigerTel, a national telecommunications company with 13 branches across Canada.

We are committed to providing comprehensive multilingual inbound and outbound call centre services to the North American marketplace.

Our call centre strategic strength is generated through developing partnerships with our clientele, delivering value-added services with an emphasis on professional excellence, personal integrity and technical innovation.

Our goal is to become a leading single-source provisioner of voice and data processing services, exceeding industry standards and customer expectations.

We are customer service specialists focused on message management, help line and order management solutions serving enterprises in the North American market. As a customer service contact centre we personalize the customer relationship experience with customer service representatives, integrated telephony and Internet technologies and a commitment to quality. Our challenge is to consistently deliver beyond our client's expectations.

We provide customer contact call centre services that fundamentally improve the profitability and end user satisfaction of the businesses we serve. Our solutions include:

• Integrated messaging and dispatch services

• Customer relationship management (CRM) services

• WebConnect - a service that connects your web to our call centre

As customer service specialists we have the core competencies that matter - strengths in providing integrated messaging and CRM solutions. And we provide the essential foundation for a successful e-CRM strategy----personalized real time services by a live person.

Our goal is to help companies:

• Increase service levels
  by delivering consistent interactions across all customer contact media, ensuring a consistent quality of service and a consistent application of business rules that meet business objectives.
   

• Improve sales capability
  by being available to respond to your customer requests based on unique protocols provided to our client service representatives. We can help to evaluate service objectives, assess marketing and sales program effectiveness, and analyze trends for personalized marketing.
   

• Maximize customer satisfaction
  by responding to client requests for information, and directing them to expert resources without delay. We enable companies to respond faster to business trends and opportunities.

Put all this together, and you won't find a better partner than
AnswerPlus Communications.