Products - Outsourcing

Why would any company outsource?

Outsourcing can increase flexibility, improve performance and free management to focus on core functions.

The potential benefits of outsourcing include cost reduction, increased satisfaction, access to requisite skills, and other effectiveness and efficiency improvements. If the function is not a core competency of the customer, the internal resources required might be better redirected to more important tasks. There are potential disadvantages to outsourcing, but these risks can be minimized, if not totally mitigated, by knowing the objectives, asking the right questions, using a methodical approach, negotiating a sound contract that is a win for both parties, and establishing an effective relationship management process.

What are the most important things to do early in the process?

Ask and answer the right questions. As part of the outsourcing evaluation, address questions like the following early in the process:

• What are the core competencies of our company?
• What are our outsourcing objectives?
• What type of provider relationship is most appropriate?
• Should we develop a service level agreement?
• What ongoing relationship management process will we follow?

What are the outsourcing trends of the last few years?

The trend that's creating growth in the outsourcing market is the movement away from the old, 20th century integration model where, for example, GE owned all their factories for production - their entire supply chain. In today's global e-business economy, you've got to be agile and be able to quickly create capacity in parts of the world or in core capabilities where you don't already have it.

To own your own resources doesn't always make sense - you need to form outsourcing relationships or alliances with companies that can provide you with the capacity, capability, and agility you need to compete.

How does the current outsourcing market differ from the recent past?

Executives today are more aware of the importance of relationship management. Five years ago companies tended to just hammer out a deal. In the last three years, companies have realized that, although they want to get a good deal, they must also create from day one an atmosphere that encourages a good relationship. By promoting trust of each other, you can find ways that, together, you can do more than you could do on your own.

Companies are also beginning to recognize the importance of creating a good relationship structure as part of the negotiation process. If you start out with a good foundation, you can manage the relationship properly from the beginning.

Why outsource to Us?

• Save money.
  To add your own staff person 24 hours per day 7 days a week would add 720 hours to your payroll and 5 new employees, easily costing you thousands of dollars each month.
• On demand service.
  We are available 24 hours a day, 365 days a year so you don’t have to be.
• No equipment and systems headaches.
  We take care of all the equipment and systems maintenance, and continuously upgrade our equipment to provide new features and capabilities.
• Capacity management.
  We increase capacity when necessary. You don’t have to worry about outgrowing our system.
• Dedicated staff without the headaches.
  You get the benefit of a dedicated full time staff without the headaches of taxes, insurance, hiring, firing, training, etc.

Learn more on how outsourcing to Us
can increase your effectiveness and allow you to
focus on your core competency.