About Us - Management Team
General
Manager, Darryl Shaw
Operations Manager, Marianne Christianson
After taking Business Administration at a local
College, Darryl was quick to put his entrepreneurial
skills to the test by purchasing and managing a
successful transportation company, overseeing a
staff of 15. For 11 years, Darryl also owned and
operated his own telemessaging service. During this
time he was instrumental in introducing advanced
messaging capabilities for the Region, including a
unique coordinated dispatch service for the fire
departments in 8 area districts, and a coordinated
after hour emergency medical service for physicians
in several communities.
In 1999, Darryl joined AnswerPlus Communications as
Telecom Consulting Manager. His duties included
maintaining our telephony equipment, software and
hardware upgrades as well as customizing our system
to fit the specific needs of our clients. He is also
responsible for maintaining positive relationships
with our supplier Business Partners.
Since his arrival at AnswerPlus, Darryl has been the
technical backbone in the conversion of 600 clients
from Glenayre technologies to the award winning call
centre software from Amtelco. He took a leadership
role with the technical details and with the
training of our Customer Service Representatives.
Darryl was also responsible for project managing the
activities associated with 2 business acquisitions
made during the past year. He was named General
Manager in November of 2001.
Besides his interest in computer and telephony
technologies, Darryl also spends time as a freelance
aviation photographer, having had his photos appear
in several books and magazines. He has also been
credited with his role in developing a best-selling
computer based flight simulator.
Operations Manager, Marianne Christianson
Marianne has almost 27 years experience in
electronics and call centre services. Her call
centre experience started almost 11 years ago when
she was hired as the first employee by AnswerPlus.
As part of the management team, she was instrumental
in the company's growth from start up with no
clients, to the 600 clients we have today. During
those years Marianne successfully managed the
Operations through 6 business acquisitions and 2
major systems conversions.
At the centre of the organization's success was
Marianne's focus on delivering quality service.
Providing service excellence in conjunction with
managing the company's growth has been challenging.
Marianne's leadership of our operations staff is
critical in our desire to constantly exceed our
clients' expectations. She is responsible for hiring
our Client Service Representatives (CSR) and
ensuring they successfully pass our rigorous
training program. While she considers
professionalism to be an important value, she also
strives to give all of our clients the experience of
friendly, personal service. We never want to be
"Just another supplier", but rather Marianne's goal
is to be an important partner to our clients.
Her operation is now handling over 5,000 calls a
day. She is now helping to lead the organization
into the world of the Internet by providing
web-based client services.
In addition to her College education, Marianne has
taken a number of courses in business management,
customer service and call centre operations.
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