Services - Features

Why a win-win relationship with us makes sense

• Extensive experience and depth

We handle over 5,000 calls per day. As a leader in customer contact services, we provide 7/24 coverage serving clients and callers anywhere in North America. Our training is extensive and comprehensive to ensure we help our clients succeed. We take it personally. Our professional staff are good listeners, who go that extra mile for our clients. Our personalized, scripted instructions enable us to better know you and your customers.

• System reliability

Our up time last year was 99.994%. We have a UPS, gas generator, and maintain an inventory of spare parts. Our equipment allows us to provide automatic call distribution, and skills based routing so that we can process your calls in an efficient and effective manner. We have local and national 800 numbers utilizing telephony technology to ensure maximum call throughput. Your peace of mind always comes first. We have developed and are following comprehensive procedures for security, back up and operational excellence.

• Customizable award winning software

Your unique requirements are programmed, and available to the Client Service Representative (CSR) instantaneously with each of your calls. Our technology automatically distributes calls to an available CSR, and can direct calls to the most skilled CSR for that call. "Call-scripting" allows us to program your account so each call is handled uniquely. Selective dispatching methods enable you to get your messages, orders or reservations almost immediately. You can't be any better connected.

• Performance and quality

We maintain the highest industry standards with a rigorous quality assurance process. 93% of all calls are answered in less than 20 seconds, and 85% of calls are responded to without being put on hold. Our goal is to improve your competitiveness, and by contacting our clients through a structured call program, we ensure we are meeting their expectations.

Our willingness to customize solutions, combined with our commitment to quality, our personalized approach and our award winning technology, means we'll do whatever is necessary to increase your competitive position.

Contact us to learn more!