Products - CRM
Customer relationship management (CRM) initiatives
can be enhanced with a combination of personal contact
and our award winning technology. As an outsourcing
partner we will work with you to ensure you have the
right balance and the most effective approach to
managing customer contacts.
- Marketing research and customer reach
programs
Includes service follow up calls, contract
renewals, RSVP follow-ups, subscription
renewals, and customer satisfaction and market
surveys. Enhance your image with a customer
reach program that gets at customer preferences.
- Information and help desk services
We capture caller information responding to
advertising, or inquiries about your
business/products.
Callers are responding to an advertised
telephone number for contest entry, seminar
registration, market research, charitable
donations or information fulfillment. Our Client
Service Representatives (CSR's) use scripted
templates to record the required information and
generate pre-designed reports for the client.
- Order taking and reservations
We ensure your sales line is always open to
take customer's orders. We take orders (or
reservations) over the telephone or internet.
Automatic call distribution ensures specialists
handle the call.
- Lead generation, appointment management and
teleselling
We "target market" those best qualified as
your prospects. Make an effective customer
contact and increase your sales.
Using our trained CSR's and advanced
technology, we can help increase the awareness
of your new product, collect market information,
and help you with a post launch evaluation.
Contact us for a
customized proposal
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