Security & Privacy - Ten Principles
TigerTel/UTR Implementation of the Ten Principles
of Privacy
- Principle 1
Accountability - We are responsible for maintaining
and protecting any personal information under our
control. In fulfilling this mandate, we have
appointed a Privacy Officer who is responsible for
ensuring that TigerTel is in compliance with the Ten
Privacy Principles, through the education of our
employees of their responsibilities with respect to
collection, use and distribution of personal
information and the ongoing monitoring of the
company's compliance with its obligations under the
Act and this Privacy Policy.
- Principle 2
Identifying Purposes - For the most part,
TigerTel collects personal information regarding its
clients and its clients' customers in order to
fulfill service requirements. Any other purposes for
which personal information is collected will be
identified either before or at the time such
information is collected.
- Principle 3
Consent - The knowledge and consent of the
person to which the personal information relates is
required for the collection, use or disclosure of
such personal information, except where otherwise
required or permitted by law. In the case of
personal information collected directly by TigerTel,
this information is collected as an agent for our
client who has either requested that we collect in
accordance with the consent that you have provided,
or alternatively is collected in order to provide
specific customer service programs that you have
requested.
- Principle 4
Limiting Collection - TigerTel limits the
collection of personal information to that which is
necessary to fulfill our business purposes and
responsibilities. To this end, the Privacy Officer
has been tasked with the responsibility of
reviewing, on a random audit basis, the personal
information being requested by our clients and has
the authority to require changes where it is
determined that the collection of such information
is not necessary for the purpose. Furthermore,
TigerTel regularly reviews the personal information
that has been collected to determine what
information is no longer required and to delete such
information from our records.
- Principle 5
Limiting Use, Disclosure and Retention -
TigerTel takes all reasonable steps to ensure that
all personal information collected is done with the
knowledge of the individual to whom it relates and
is used only for the purpose collected, unless
otherwise required or permitted by law. TigerTel
does not sell personal information to any third
parties.
- Principle 6
Accuracy - Decisions are often made based on the
information we have. Therefore TigerTel uses its
best efforts to ensure that all personal information
collected and maintained is accurate, complete and
up-to-date. To assist us in keeping your personal
information up-to-date, we encourage you to provide
us with up-to-date information in order to help us
ensure such accuracy. Should we identify any
incorrect or out-of-date information in your file,
we will advise you and make the proper changes.
- Principle 7
Safeguarding Personal information - In addition
to ensuring that it complies with all of its
obligations with respect to the collection, use and
distribution of personal information, TigerTel is
responsible for ensuring that all personal
information maintained is safeguarded against
unauthorized access or release. TigerTel uses
current technologies and maintains security
standards to ensure that your personal information
is protected against unauthorized access,
disclosure, inappropriate alteration or misuse.
Electronic client files are kept in a secured
environment with restricted access. Paper-based
files are also stored in restricted access areas.
We manage our server environment appropriately and
our firewall infrastructure is strictly adhered to.
Our security practices are reviewed periodically and
we employ current technologies to assist us in
protecting the confidentiality and privacy of your
information.
In the course of daily operations, we attempt to
restrict access to personal information to
authorized employees who have a legitimate business
purpose and reason for accessing it. As a condition
of their employment, all employees are required to
abide by the privacy standards we have established
and to follow all applicable laws and regulations.
Employees are also required to work within the
principles and ethical behavior as set out in our
internal Code of Ethics. Employees are informed
about the importance of privacy and they are
required to sign a confidentiality agreement that
prohibits the disclosure of any customer information
to unauthorized individuals or parties. Unauthorized
access to and/or disclosure of customer information
by an employee is strictly prohibited. All employees
are expected to maintain the confidentiality of
personal information at all times and failing to do
so will result in appropriate disciplinary measures,
which may include dismissal.
- Principle 8
Disclosure - Any proposed use of personal
information other than in the ordinary course of our
business will be disclosed at the time it is
collected or prior to such use, and only with the
specific consent of the person to which such
information relates. In addition to making its
Privacy Policy available on its website, a paper
copy of it may be obtained upon written request to
the Privacy Officer at the address set out below.
- Principle 9
Customer Access - As a customer, you have the
right to access, verify and amend the information
held in your personal files. Upon request, a
customer shall be informed of the existence, use and
disclosure of their personal information, and shall
be given access to it. It is TigerTel's desire that
customers continuously verify the accuracy and
completeness of their personal information, and may
request that it be amended at any time.
- Principle 10
Handling Customer Complaints and Suggestions -
Customers may direct any questions, enquiries or
complaints with respect to TigerTel's privacy
practices and procedures, this Privacy Policy or our
information handling practices, to our Privacy
Officer who may be contacted at:
TigerTel Communications Inc.
2560 Matheson Blvd. East.
Suite 200
Mississauga, Ontario L4W 4Y9
Facsimile: (905) 629-1867
Email:
Privacy@TigerTelUTR.com
Attn: Privacy Officer
|
